Privacy Policy

Last updated on: 11.07.2024 We place great importance on the transparent handling of personal data. This privacy policy explains which personal data we collect, for what purpose, and to whom we share it. To ensure a high level of transparency, this privacy policy is regularly reviewed and updated.

1. Services we use

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    • Google Analytics

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    • Google Tag Manager

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    • Google Tag Manager for WordPress

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    • Google Customer Reviews

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    • Google My Business

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    • WhatsApp Business Chat

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    • WordPress

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  • Google reCaptcha

2. Contact Information

If you have questions or concerns regarding the protection of your data by us, you can reach us anytime via email at info@physio-davies.ch. Responsible for the data processing carried out through this website is: Physiotherapy Davies GmbH Chrischonastr. 38 4058 Basel Switzerland Data Protection Officer: Irena Magdalena Hohmann info@physio-davies.ch +41 (61) 683 32 84

3. General Principles

3.1 What data do we collect from you and from whom do we receive this data?

Primarily, we process personal data that you provide to us or that we collect during the operation of our website. Under certain circumstances, we also receive personal data about you from third parties. These may include the following categories:

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    • Personal data (name, address, date of birth, etc.);

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    • Contact details (mobile number, email address, etc.);

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    • Financial data (e.g. account details);

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    • Online identifiers (e.g. cookie identifiers, IP addresses);

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    • Location and traffic data;

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    • Audio and visual recordings;

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  • particularly sensitive data (e.g. biometric data or information about your health).

3.2 Under what conditions do we process your data?

We treat your data confidentially and in accordance with the purposes specified in this privacy statement. We ensure a transparent and proportionate processing. If, exceptionally, we are unable to adhere to these principles, the data processing may still be lawful because there is a justification for it. Possible justifications include:

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    • Your consent;

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    • The performance of a contract or pre-contractual measures;

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  • Our legitimate interests, provided that your interests do not outweigh ours.

3.3 How can you withdraw your consent?

If you have given us consent to process your personal data for specific purposes, we will process your data within the scope of this consent, unless we have another justification. You can withdraw your consent at any time by sending an email to the address mentioned in the imprint. Data processing that has already occurred is not affected by this.

3.4 In which cases can we share your data with third parties?

a. Principle

We may sometimes be dependent on using the services of third parties or affiliated companies and entrust them with the processing of your data (so-called processors). Categories of recipients include:

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  • Accounting, trust and auditing firms;
  • Consulting companies (legal advice, taxes, etc.);
  • IT service providers (web hosting, support, cloud services, website design, etc.);
  • Payment service providers;
  • Providers of tracking, conversion, and advertising services.

We ensure that these third parties and our affiliates comply with data protection regulations and treat your personal data confidentially. Under certain circumstances, we are also obligated to disclose your personal data to authorities.

b. Visit to our social media channels

We may have embedded links to our social media channels on our website. This is indicated to you (typically via corresponding icons). Clicking on the icons will redirect you to our social media channels. The social media providers become aware that you are accessing their platform from our website. The social media providers can use the data collected in this manner for their own purposes. We would like to point out that we have no knowledge of the content of the transmitted data or its use by the operators.

c. Disclosure abroad

In certain circumstances, your personal data may be transmitted to companies abroad as part of the order processing. These companies are obliged to protect data to the same extent as we are. The transmission can take place worldwide. If the level of data protection does not match that of Switzerland, we will conduct a prior risk assessment and contractually ensure that the same protection as in Switzerland is guaranteed (e.g., through the new standard contractual clauses of the EU Commission or other legally mandated measures). If our risk assessment is negative, we will take additional technical measures to protect your data. You can access the EU Commission’s standard contractual clauses at the following Link.

3.5 How long do we retain your data?

We only store personal data as long as necessary to fulfill the specific purposes for which the data was collected. Data that we collect during your visit to our website is retained for twelve months. An exception applies to analysis and tracking data, which may be stored for longer. We retain contractual data longer, as we are required to do so by legal regulations. In particular, we must keep business correspondence, concluded contracts, and booking documents for up to 10 years. To the extent that we no longer need such data from you to provide services, the data will be blocked, and we will only use it for accounting purposes and tax purposes.

3.6 How do we protect your data?

We will securely store your data and take all reasonable measures to protect your data from loss, access, misuse, or alterations. Our partners and employees who have access to your data are obligated to comply with data protection regulations. In some cases, it may be necessary for us to forward your requests to affiliated companies. Even in these cases, your data will be treated confidentially. Within our website, we use the SSL protocol (Secure Socket Layer) in combination with the highest encryption level supported by your browser.

3.7 What rights do you have?

a. Right to information

You can request information about the data we hold about you at any time. We ask you to send your information request along with proof of identity to info@physio-davies.ch. You also have the right to receive your data in a common file format if we process your data automatically, and if:

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    • You have given your consent for the processing of this data; or

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  • You have disclosed data in connection with the conclusion or execution of a contract.

We may restrict or refuse the release of information or data if it contradicts our legal obligations, legitimate interests, or the interests of a third party. The processing of your request is subject to a legal processing time of 30 days. However, we may extend this period due to a high volume of requests, for legal or technical reasons, or if we require further information from you. You will be informed about the extension of the deadline in a timely manner, at least in text form.

b. Deletion and correction

You have the right to request the deletion or correction of your data at any time. We can refuse the request if legal provisions require us to retain the data for a longer period or unchanged, or if a legal basis contradicts your request. Please note that exercising your rights may conflict with contractual agreements and may have corresponding effects on contract execution (e.g., early termination of the contract or cost consequences).

c. Legal Recourse

If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a report with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner.

3.8 Changes to the Privacy Policy

We can change this privacy policy at any time. The changes will be published on physio-davies.ch, and you will not be informed separately.

4. Individual Data Processing Operations

4.1 Providing the Website and Creating Logfiles

What information do we collect and how do we use it?

By visiting physio-davies.ch, certain data is automatically stored on our servers or on servers of services and products we have obtained and/or installed for system administration, statistical, backup, or tracking purposes. This includes:

  • the name of your Internet service provider;
  • your IP address (if applicable);
  • the version of your browser software;
  • the operating system of the computer accessing the URL;
  • the date and time of access;
  • the webpage from which you are visiting the URL;
  • The search terms you used to find the URL.

Why are we allowed to process this data?

This data cannot be attributed to any specific person, and there is no merging of this data with other data sources. The storage of log files is carried out to ensure the functionality of the website and to guarantee the security of our IT systems. This constitutes our legitimate interest.

How can you prevent data collection?

The data will only be stored for as long as necessary to achieve the purpose of its collection. Accordingly, the data will be deleted after the end of each session. The storage of log files is essential for the operation of the website, so you have no option to raise an objection against it.

4.2 Google Analytics

We use Google Analytics on our website, a web analytics service from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and allow for an analysis of your usage of the website. The information generated by the cookie regarding your use of this website is typically transmitted to a server of Google in the USA and stored there. If IP anonymization is activated on this website, your IP address will, however, be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a server of Google in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide further services related to website usage and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by making the appropriate settings in your browser software; we would like to point out, however, that in this case you may not be able to use all the features of this website to their full extent. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available via the following link.

4.3 Google Tag Manager

For the management of website tags through an interface, we use Google Tag Manager, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The Google Tag Manager itself (which implements the tags) is a cookie-less domain and does not process any personal data. The service triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains in effect for all tracking tags implemented with Google Tag Manager. By using Google Tag Manager, scripts (known as tags) can be automatically activated on our website, and data from your browser can be transmitted to Google. This data may include information about your IP address, the browser you are using, the subpages you visit on our website, and further interactions during your website visit.

4.4 Google Tag Manager for WordPress

On our website, we use the plugin “Google Tag Manager for WordPress,” which allows for the integration of Google Tag Manager, a service by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), into our WordPress-based website. Through this plugin, we can manage and embed various scripts and codes from a central interface. The Google Tag Manager itself (which implements the tags) is a cookie-less domain and does not process any personal data. The service triggers other tags that, in turn, may collect data. Google Tag Manager does not access this data. If a deactivation is performed on the domain or cookie level, it remains in effect for all tracking tags implemented with Google Tag Manager. By using the plugin “Google Tag Manager for WordPress,” scripts (called tags) can be activated on our website automatically, and data can be transmitted from your browser to Google. This data may include information about your IP address, the browser you are using, the subpages of our website you visit, and further interactions during your visit to the website.

4.5 Google Customer Reviews

We use the Google Customer Reviews service on our website, offered by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Customer Reviews allows our customers to provide feedback on their purchasing experiences with us and helps us improve our service quality and customer experience. After a purchase on our website, you may be invited to participate in a survey by Google Customer Reviews. If you choose to participate, Google will provide you with a survey in which you can rate your experiences with us. The information you provide will be processed and aggregated by Google to give us an overall picture of customer satisfaction. When using Google Customer Reviews, data including your IP address, the date and time of the survey, and your ratings will be transmitted to Google and stored on Google servers. These servers may be located in the USA or other countries. If you do not wish to participate in Google Customer Reviews, you can simply ignore or decline the survey invitation. For more information about Google’s data collection and privacy practices regarding Google Customer Reviews, please refer to the Google Privacy Policy and the specific information about Google Customer Reviews.

4.6 Google My Business

On our website, we use features from Google My Business, a service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google My Business allows businesses to manage their presence on Google, including Google Search and Google Maps, and interact with customers. By visiting our website or interacting with our Google My Business listing, such as leaving reviews or asking questions, data, particularly your IP address and the content of your interactions, is transmitted to Google and stored on Google servers. These servers may be located in the USA or other countries. Google uses this information to provide Google My Business services, facilitate user interactions with businesses, and provide us with reports and analyses regarding interactions and the performance of our business listing.

4.7 WhatsApp Business Chat

For direct communication, we provide you with the opportunity to contact us via the “WhatsApp Business Chat.” This service is provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, a subsidiary of Meta Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. When you contact us through WhatsApp Business Chat, your mobile phone number and the content of your message, as well as any additional data you may provide, will be transmitted to and processed by WhatsApp. We receive this data and use it to respond to your inquiry. WhatsApp uses cookies and other technologies to provide the service and enable communication. Your IP address may also be collected and stored during this process. Please note that the use of WhatsApp Business Chat and communication through this service is subject to WhatsApp’s privacy policies. We recommend that you read these policies before using the service.

4.8 WordPress

Our website is based on the WordPress platform, a content management system developed by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA. WordPress allows us to create, manage, and publish content. When using our website, which is based on WordPress, various data may be collected and stored, including your IP address, date and time of access, as well as information about the browser you are using. This data is primarily used for administrative purposes and to ensure the smooth operation of the website. Some WordPress features, such as comments or contact forms, may collect additional personal data when you use them.

4.9 Google reCaptcha

To protect against unwanted requests via the internet form on our website, we use the reCAPTCHA service from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The query serves to distinguish whether the input is made by a human or fraudulently by automated machine processing. In the context of the query, information such as your IP address or behavior while filling out the form may be transmitted to Google. For this purpose, your input will be forwarded to Google and further processed there. By using reCAPTCHA, you agree that the recognition you contribute will be included in the digitization of old works. If IP anonymization is activated on this website, your IP address will, however, be shortened by Google within member states of the European Union or in other contracting states of the agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a server of Google in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser in the context of reCAPTCHA will not be combined with other data from Google.

BrainBox Generators

BrainBox Generators is a service of BrainBox Solutions GmbH to identify all data protection-relevant services on a website and, among other things, to assist in the creation of the privacy policy. No personal data is collected or processed in this process.